Rensa

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Terms and Conditions

Rensa (Pty) Ltd
Website: rensa.co.za
Last Updated: 29 October 2026

1. Introduction

Welcome to Rensa (“Rensa”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, products, services, hosting solutions, domain registrations, website development services, software solutions, digital products, and related services available through rensa.co.za.

By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of our services immediately.

2. Company Information

Rensa provides digital services including but not limited to:

  • Website Design and Development
  • WordPress Development
  • WooCommerce Development
  • Web Hosting
  • Domain Registration and Management
  • Website Maintenance
  • Technical Support
  • Software Development
  • Plugin and Theme Development
  • Digital Marketing Services
  • Search Engine Optimisation (SEO)
  • Email Hosting
  • Cloud Services
  • E-Commerce Solutions

3. User Responsibilities

By using our services, you agree that:

  • All information provided is accurate and complete.
  • You will maintain the security of your account credentials.
  • You will not use our services for unlawful or fraudulent purposes.
  • You will comply with all applicable South African laws and regulations.
  • You are responsible for all content uploaded to your website or hosted services.

4. Website Development Services

Project Scope

All website development projects are based on agreed specifications and quotations.

Any work requested outside the original scope may result in additional charges.

Client Responsibilities

The client shall:

  • Provide all required content, images, branding, and information.
  • Review submitted work within a reasonable timeframe.
  • Supply approvals and feedback promptly.

Project Delays

Rensa shall not be liable for project delays caused by:

  • Missing client content
  • Delayed feedback
  • Third-party service providers
  • Force majeure events

Ownership

Website ownership transfers to the client only after full payment has been received.

Any custom source code, graphics, plugins, or intellectual property developed by Rensa remains the property of Rensa until final payment is made.

5. Hosting Services

Hosting Availability

While Rensa strives to maintain maximum uptime, uninterrupted service cannot be guaranteed.

Scheduled maintenance may occur without prior notice when required for security or system stability.

Acceptable Use

Users may not:

  • Host malicious software
  • Distribute spam
  • Conduct phishing activities
  • Store illegal content
  • Violate intellectual property rights
  • Consume excessive server resources
  • Interfere with other users’ services

Suspension

Rensa reserves the right to suspend services immediately if a customer:

  • Violates these Terms
  • Causes security risks
  • Fails to pay outstanding invoices
  • Engages in unlawful activities

6. Domain Registration

Domain Ownership

Domain registrations are subject to the rules and regulations of the applicable domain registry.

The client is responsible for:

  • Maintaining accurate contact information
  • Renewing domains before expiry
  • Ensuring compliance with registration requirements

Expired Domains

Rensa is not responsible for domain losses due to:

  • Failure to renew
  • Incorrect contact information
  • Registry disputes
  • Registry policy changes

7. WooCommerce and E-Commerce Services

Rensa may provide online store development services.

The client is solely responsible for:

  • Product information
  • Pricing accuracy
  • Tax compliance
  • Consumer protection compliance
  • Shipping information
  • Order fulfilment

Rensa shall not be responsible for losses relating to sales performance, customer disputes, payment gateway interruptions, or inventory management issues.

8. Software, Plugins and Digital Products

Licensing

Plugins, software, themes, and digital products sold or distributed by Rensa are licensed, not sold.

You may not:

  • Resell products without permission
  • Redistribute source code
  • Reverse engineer software
  • Remove copyright notices
  • Claim ownership of Rensa-developed products

Updates

Updates may be provided at our discretion unless otherwise stated.

9. Technical Support

Support is provided during designated business hours unless otherwise specified in a service agreement.

Support may include:

  • Website troubleshooting
  • Hosting issues
  • Email configuration
  • WordPress assistance
  • WooCommerce support

Support does not include:

  • Third-party software modifications
  • Custom development beyond support scope
  • Unauthorised server changes

10. Payments and Billing

Invoices

Invoices shall be payable according to the payment terms listed on the invoice.

Late Payments

Failure to settle outstanding amounts may result in:

  • Service suspension
  • Termination of services
  • Additional administrative fees

Refunds

Refund requests will be assessed individually.

Generally, the following are non-refundable:

  • Domain registrations
  • SSL certificates
  • Software licences
  • Completed development work
  • Third-party service fees

11. Intellectual Property

All materials found on rensa.co.za, including:

  • Logos
  • Designs
  • Graphics
  • Software
  • Source Code
  • Documentation
  • Written Content

remain the intellectual property of Rensa unless otherwise agreed in writing.

Unauthorised reproduction is prohibited.

12. Privacy and Data Protection

Rensa respects user privacy and processes personal information in accordance with:

  • South Africa’s Protection of Personal Information Act (POPIA)
  • Applicable privacy legislation

Information collected may include:

  • Names
  • Contact details
  • Billing information
  • Technical usage data

This information is used solely to provide and improve services.

13. Limitation of Liability

To the fullest extent permitted by law, Rensa shall not be liable for:

  • Loss of profits
  • Data loss
  • Business interruption
  • Service outages
  • Security breaches
  • Third-party failures
  • Website ranking changes
  • Loss of revenue

Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

14. Backups

While Rensa may perform backups, customers are strongly encouraged to maintain independent backups of their own data.

Rensa shall not be responsible for data loss resulting from:

  • User actions
  • Software failure
  • Hardware failure
  • Cyber attacks
  • Third-party systems

15. Third-Party Services

Our services may include integrations with third-party providers such as:

  • Payment gateways
  • Hosting providers
  • Domain registrars
  • Cloud platforms
  • Email providers

Rensa is not responsible for interruptions, failures, pricing changes, or policies of third-party providers.

16. Termination

Either party may terminate services by providing written notice where applicable.

Rensa reserves the right to terminate services immediately for:

  • Abuse
  • Fraud
  • Non-payment
  • Illegal activities
  • Violations of these Terms

17. Force Majeure

Rensa shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Internet outages
  • Power failures
  • Labour disputes
  • Government actions
  • Cybersecurity incidents

18. Changes to Terms

Rensa may modify these Terms and Conditions at any time.

Updated versions will be published on rensa.co.za and become effective immediately upon publication.

19. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

20. Contact Information

Rensa, Build Your Digital Playground
Website: www.rensa.co.za
Email: support@rensa.co.za
South Africa

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.