Privacy Policy
Rensa, Build Your Digital Playground
Website: www.rensa.co.za
Effective Date: 29 October 2026
1. Introduction
Rensa, Build Your Digital playground (“Rensa”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, products, and services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following personal information:
Personal Details
- Full name
- Company name
- Identity number (where legally required)
- Date of birth (if required for specific services)
Contact Information
- Email address
- Telephone number
- Physical address
- Billing address
Account Information
- Usernames
- Passwords (encrypted)
- Customer account details
Business Information
- Business registration details
- VAT number
- Domain registration information
Technical Information
- IP address
- Browser information
- Device information
- Operating system
- Website usage statistics
Financial Information
- Billing records
- Payment confirmations
- Transaction history
We do not store complete credit card information on our systems.
3. How We Collect Information
Information may be collected when you:
- Complete contact forms
- Request a quotation
- Purchase services
- Register a domain name
- Purchase hosting services
- Open a support ticket
- Subscribe to newsletters
- Contact us by email or telephone
- Use our website
Information may also be collected automatically through cookies and analytics technologies.
4. Purpose of Processing Personal Information
We process personal information for the following purposes:
- Providing requested services
- Website hosting management
- Domain registration management
- Billing and invoicing
- Customer support
- Marketing communications
- Security monitoring
- Regulatory compliance
- Fraud prevention
- Service improvements
We will only process information for legitimate business purposes and in accordance with POPIA.
5. Legal Basis for Processing
Personal information is processed based on:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
- Protection of your vital interests
6. Cookies and Tracking Technologies
Our website may use:
- Essential cookies
- Analytics cookies
- Security cookies
- Performance cookies
Cookies help us:
- Improve website functionality
- Enhance user experience
- Analyse website traffic
- Provide security monitoring
You may disable cookies through your browser settings; however, some website features may not function correctly.
7. Sharing of Personal Information
We may share your information with trusted third parties where necessary to provide services, including:
Service Providers
- Hosting providers
- Domain registrars
- Payment processors
- Email service providers
- Cloud infrastructure providers
Legal Requirements
We may disclose personal information if required:
- By law
- By court order
- During legal proceedings
- To regulatory authorities
We do not sell personal information to third parties.
8. International Transfers
Certain service providers may store information outside South Africa.
Where information is transferred internationally, Rensa will take reasonable steps to ensure that adequate data protection safeguards are in place as required by POPIA.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
After the retention period expires, information will be securely deleted, anonymised, or destroyed.
10. Security Measures
Rensa implements reasonable technical and organisational measures to protect personal information, including:
- SSL encryption
- Secure servers
- Firewall protection
- Access controls
- Malware protection
- Password security policies
- Regular security updates
Although we implement industry-standard security measures, no system can guarantee absolute security.
11. Your Rights Under POPIA
You have the right to:
Access
Request access to personal information we hold about you.
Correction
Request correction of incomplete, inaccurate, or outdated information.
Deletion
Request deletion of personal information where legally permissible.
Objection
Object to certain processing activities.
Restriction
Request limitations on how we process your information.
Withdrawal of Consent
Withdraw consent at any time where processing is based on consent.
Complaints
Lodge a complaint with the Information Regulator of South Africa.
12. Direct Marketing
Rensa may occasionally send:
- Promotional offers
- Service updates
- Product announcements
- Newsletters
You may unsubscribe at any time by:
- Clicking the unsubscribe link
- Contacting us directly
- Updating your communication preferences
We will not send unsolicited direct marketing communications that violate POPIA requirements.
13. Children’s Privacy
Our services are not directed at individuals under 18 years of age.
We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.
14. Third-Party Websites
Our website may contain links to external websites.
Rensa is not responsible for the privacy practices, security, or content of third-party websites.
Users are encouraged to review the privacy policies of those websites separately.
15. Data Breach Notification
In the event of a security breach that compromises personal information, Rensa will:
- Investigate the incident promptly
- Take remedial action
- Notify affected individuals where required
- Notify the Information Regulator where legally required under POPIA
16. Information Officer
In accordance with POPIA, Rensa has appointed an Information Officer responsible for ensuring compliance with data protection obligations.
All privacy-related enquiries may be directed to:
Information Officer
Rensa (Pty) Ltd
Email: privacy@rensa.co.za
17. Information Regulator Contact Details
If you are unhappy with how we process your information, you may contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
18. Changes to this Privacy Policy
Rensa may update this Privacy Policy from time to time.
Any changes will be published on www.rensa.co.za, and the revised version will become effective immediately upon publication.
19. Contact Us
For questions regarding this Privacy Policy or your personal information, contact:
Rensa, Build Your Digital Playground
Website: www.rensa.co.za
Email: support@rensa.co.za
South Africa
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.
